Safety matters. We're here to make sure our riders and drivers have a great experience, and get the best support every step of the way.

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  • Share your live location using the app. Your friends & family can see where you are, follow your journey and know when you arrive.

  • You can see your driver’s name, picture, car, etc. in the app before your driver arrives.
    Always check the plate number before jumping in a taxi or Ride!

  • Need to ask for help or confirm the pickup time? Use the in-app chat to contact your driver.

  • If you’re riding an eScooter or eBike, always remember to wear a helmet!

  • - eBikes & eScooters: one person per vehicle
    - taxis & Rides: groups welcome!

  • Check the map before heading out on 2-wheels to find parking at your destination.
    Follow parking rules & don’t block the streets or pavement!

  • If you’ve had a drink, book a taxi or Ride.

  • Make sure to dress appropriately for the weather and temperature.
    And always remember to take it slow & stay safe!

  • We track all trips, so we know where you are in case of an emergency.

  • You can always reject a trip or end it early if you don’t feel safe!

  • We’re here to help whenever you need. Just head to the driver menu and choose ‘Help’.

  • We never give your phone number to anyone. When you call a passenger, they’ll see a fake number that doesn’t work outside the app.

  • Stuck in traffic? Closed street? Call or message your passenger in the app to let them know!

  • Rate your passengers at the end of every trip and flag any disruptive behaviour.

  • If you’ve had a bad experience, you can block passengers so they can’t book trips with you again.

If you took a trip recently and lost an item, you can report it in a few steps.
We’ll get in contact with the driver and keep you updated. Tap below to report it now and we’ll take care of the rest.
Report a lost item
FOR MORE QUESTIONS, HEAD TO THE HELP CENTRE.

Sit back and relax in a taxi or Ride. FREENOW drivers are experienced and know the city inside out. So you can get to your destination ASAP.
The best option if the weather is bad, or you need to get to your destination ASAP.
Book a trip
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Riding on 2-wheels is a fun and quick way to travel short distances. They’re electric and easy to park and ride.
We call 2-wheels eBikes, eMopeds and eScooters (click ‘Learn more’ to see what’s available in your city).
Book 2-wheels
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Rent a car in any city we’re in. Perfect for longer trips at home or abroad.
The best thing? Whether you rent it for the day, week or month, it’s yours the entire time.
Rent a car
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