Logo
AT_CAR_outside_f_walking_with_bags_phone_popup_FN_logo_1494563906_(2).png

Your FREENOW

Everything you need to know about your voucher

Before you start it's important to note whether you are an existing user or a first time user.

 

Existing Users

A Promo Code for existing users this will apply to you if you have used FREE NOW before and have taken at least one trip with us already.

How to add a Promo Code:

1. Open the FREE NOW App

2. Tap the Profile icon in the top right-hand corner of the map

3. Tap Add Promo Code

4. Enter your Promo Code, then tap Save

The discount will automatically apply to the next journey you take when you pay your fare by card. No credit/debit card on your account? Please take note of the expiry date and make sure to use your Promo Code before it runs out!

 

First-time Users

first-time user Promo Code is for someone who's brand new to FREE NOW and has never taken a trip with us.

How to add a Promo Code:

1. Open the FREE NOW App

2. Register your profile

3. Add a Credit/Debit card (you must have a card on your account to use Promo Codes)

4. Tap the Profile icon in the top right-hand corner of the map

5. Tap Add Promo Code

6. Enter your Promo Code, then tap Save

The discount will apply to the next journey you take, when you pay your fare by card. Please take note of the expiry date and make sure to use your Promo Code before it runs out!

 

Promo code not working? Here are some reasons why this could be:

  • The voucher date has expired
  • You paid for your trip using cash, vouchers can only be applied to payments made through the app.
  • You entered the code incorrectly and it, therefore, did not register within the app.
  • You have a business account. Promo codes cannot be redeemed against business account trips.

 

Terms

FREE NOW may, in FREE NOW's sole discretion, create promotions and corresponding promotional codes that may be redeemed for credit, or other features or benefits related from time to time to any of the FREE NOW services and/or to services provided by a third party, subject to any additional terms that FREE NOW establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by FREE NOW; (iii) may be disabled by FREE NOW at any time for any reason without liability to FREE NOW; (iv) may only be used pursuant to the specific terms that FREE NOW establishes for such Promo Codes; (v) have no cash alternative; and (vi) may expire prior to your use. FREE NOW reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that FREE NOW determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms. 

 

If fare total exceeds offer value, your chosen payment method will be charged. No refunds will be made for fares below offer value.

 

If you have any further questions about promo codes or anything else then feel free to email us at uk.support@free-now.com

Happy Travels