The FREENOW UK operating model

In December 2021, the High Court ruled that all licensed PHV operators in London, including FREENOW, need to change the way they operate. In response to this ruling, from 13th June 2022, FREENOW will contract directly with all passengers taking a private hire ride, while our taxi operating model remains the same.

These are the key changes for a PHV driver:

  • You will contract with FREE NOW, and no longer directly with the passengers 
  • This means there will no longer be a commission 
  • You will see actual earnings on your offer screen

To help explain all changes, please read the FAQs below.

Frequently asked questions

Don't see your question? Check out our Help Center or get in touch with our Driver Care Team here