These are the key changes for a PHV driver:
To help explain all changes, please read the FAQs below.
As a consequence of the High Court judgment, FREE NOW will contract directly with passengers for the transportation services and therefore, we had to make changes to our business model and the way Free Now handles payment.
From now on, FREE NOW will purchase the transportation services directly from PHV drivers and sell them to passengers. Therefore, there will no longer be a commission as FREE NOW will charge the passenger directly.
You will no longer see a commission in the offer screens, listed on the individual trip earnings or in your weekly statements
Driver earnings will not be affected by these changes. From the 13th of June, PHV drivers will only see the amount of money that they will get paid for that ride. Therefore, the values PHV drivers see on offer screens will appear 15% lower than before, which is the value of the current commission + VAT. Base price, price per mile and price per minute from the PHV driver earnings perspective will remain the same. Surge will be applied to trips as it is today.
Independently from the High Court judgment,based on your feedback, we decided to introduce automatic adjustments of the Ride Payment if the duration or distance of the PHV trip is significantly longer than initially estimated.
There are no changes to the way we calculate drivers’ earnings (base rate, price per mile, and per minute or surge). PHV drivers will see a different price on the app from now on because they will only see their take home earnings without VAT or commission. This will be shown to you in the app as ‘Ride payment’.
The only major change is automatic ride payment adjustment described below.
These changes will become effective from 00:00 on 13th June 2022. FREE NOW will ask you to review and accept the new terms and conditions when you next use the FREE NOW app.
From 13th June 2022 at 00:00 in order to continue to use the FREE NOW app as a driver, you will need to review and agree to your new Terms.
Drivers will remain self-employed for all purposes, including for employment, income tax and National Insurance purposes.
Drivers will remain self-employed for tax purposes and you should continue to complete an annual tax return. As a driver you are required to pay VAT if your annual turnover exceeds £85,000. We encourage drivers to get independent advice based on their personal circumstances.
The cancellation fee value will remain the same, but it will be paid from FREE NOW to drivers instead of from passengers to drivers.
As a result of PHV driver feedback, you will also be able to cancel the PHV trip and receive a fee after 5 minutes of waiting at the pickup point instead of 8 minutes.