Master the Freenow Portal
Manage your trips, vehicles and documents, all in one place. The Freenow Portal is your secure, all-in-one platform, built to make your daily driving simpler.

Built to make your driving day simpler

Booking transparency
A complete record of every completed trip and receipt, easy to find and easy to manage.

Documents management
Update expired or missing documents in a few taps and protect your active status.

Notifications
Get instant Portal notifications about crucial documents and any action you need to take.
Logging in
Go to the login page, select Driver or Company, and enter your credentials. Forgot your password? Click "Forgot password?", follow the on-screen steps, and we'll text you an SMS to set a new one.


Portal navigation
Once you're in, you'll see a menu on the left. That's your guide to every section of the Portal
- Booking history
All your completed trips and receipts, in one place.
- Invoices
View and download your invoices whenever you need them.
- Vehicles
Manage your vehicles and any related documents.
- Documents
Essential for updating any expired or missing documents.
- Profile
View your account information easily here.
- Booking history
All your completed trips and receipts, in one place.
- Invoices
View and download your invoices whenever you need them.
- Vehicles
Manage your vehicles and any related documents.
- Documents
Essential for updating any expired or missing documents.
- Profile
View your account information easily here.
Booking history & invoices
The booking history page shows every completed trip. Select a date range to find a specific one.
Download your receipts by clicking the download icon in the top right corner. We'll email you the file.
Head to the Invoices tab to view and download all your financial files. Each invoice comes as three PDFs:
1. Invoice summary: your total earnings and deductions, the net amount paid to you.
2. Invoice: the details of your commission and any credits.
3. Tour overview: a clear breakdown of every job, including tips, tolls and metered fares.
Document management
To keep taking jobs on Freenow, your documents need to be valid and up to date.
Expired or missing documents can affect your ability to take jobs, so we always notify you before anything expires.
On the Documents page, you'll see:
• The current status of your documents
• Their expiry dates
• Anything missing that needs your attention
Got questions?
Here's everything you need to know.
What is the Freenow Portal and who can use it?
The Freenow Portal is your secure, all-in-one platform for managing your trips, vehicles and documents. It's available to all self-employed Freenow drivers.
How do I log in for the first time?
Open the Freenow app, tap the menu in the corner, then go to Account > Freenow Portal. Or go straight to portal.free-now.com in your browser. Select Driver or Company, use the same credentials as your driver app, then click "Sign in".
I forgot my password, how do I reset it?
Click "Forgot password?" on the sign-in page and follow the steps. We'll send an SMS to help you reset it.
Can I access the Portal from my phone, or do I need a computer?
You can access the Freenow Portal from any device. Just go to portal.free-now.com in your browser.
Which documents do I need to keep up to date?
Both your driver documents (licence, ID) and your vehicle documents. The Documents page shows exactly which ones apply to you.
How will I know if a document is expiring or missing?
The Portal shows the status and expiry date of each document, and flags anything missing. You'll also be notified in advance before anything expires.
What happens if my documents expire, will I stop receiving jobs?
Yes, expired or missing documents can affect your ability to take jobs. That's why we notify you ahead of time so you can update them first.
How do I upload a new or renewed document?
Go to the Documents page, find the relevant document, and follow the upload prompts.
How long does document approval usually take?
Once you upload a document, we start processing it straight away. You can check the status while we validate it.
Is my personal data secure in the Portal?
Yes. The Freenow Portal is a secure platform designed to protect your personal and trip information.
What do I do if I can't find what I'm looking for?
Our help centre is always available for FAQs and specific questions. You can also use our contact form and we'll get back to you as soon as possible.