GTCs for Driver OCA

Valid as of: September 2025

Freenow (Freenow Ireland Ltd.,7-12 Baggot Court, Dublin 2, Ireland, in the course of rebranding as Freenow ("Freenow"), CRO no. 510447. )

IT IS AGREED: These General Terms and Conditions ("Terms") for Brand Ambassadors apply when You ("You", also referred to as "Your" where applicable) accept as set out below to signify that You choose to participate in the Freenow Brand Ambassador programme. As a Freenow Brand Ambassador, You will be granted certain benefits and in return each Brand Ambassador will be expected to promote and represent the Freenow brand in a positive way, consistently demonstrating an exemplary level of service excellence.

TERMS

1.1 These Terms govern Your participation in the Freenow Brand Ambassador programme. These Terms are entered into by and between You and Freenow. These Terms supplement Your existing terms with Freenow. These Terms terminate and supersede any prior agreements (which, for the avoidance of doubt, do not include the terms identified in Clause 3.3(a) below) relating to the subject matter of these Terms.

1.2 In order to participate in the Freenow Brand Ambassador programme, You must accept these Terms. By accepting these Terms in accordance with clause 19 and returning them to Freenow, You indicate Your acceptance of these Terms.

2. INTERPRETATION

2.1 Section headings and captions in these Terms are for convenience of reference only and shall not be considered a part of or affect the interpretation of these Terms.

2.2 References to a document include a reference to that document as amended.

2.3 Words in the singular include the plural and vice versa and words denoting a gender denote all genders. References to persons include legal and natural persons.

2.4 Any phrase introduced by the terms “including”, “include”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

2.5 To the extent of any conflict between these Terms and any other terms agreed by You with Freenow, these shall prevail with respect to the subject matter of these Terms.

3. APPOINTMENT

3.1 Upon acceptance of these Terms You become a Freenow Brand Ambassador.

3.2 Your appointment as a Freenow Brand Ambassador is on a non-exclusive basis.

3.3 By accepting these Terms, You represent and warrant that:

You are already a party to the General Terms and Conditions (Freenow Procurement Framework Agreement) for Taxi Contractors and the General Terms of Use in relation to the Freenow Driver App for Taxi Contractors and Taxi Drivers; and

You possess and shall at all material times maintain all legal authorisations, permits and licences necessary for the conduct of Your obligations.

4. BRAND AMBASSADOR OBLIGATIONS AND UNDERTAKINGS

4.1 You shall:

comply with Your obligations in relation to Branding as set out in clause 6;

use Your best endeavours to protect and promote the Freenow business in a positive way;

use Your best endeavours to maintain the minimum star rating on the Freenow App determined for the Brand Ambassador Programme and notified by Freenow from time to time;

maintain a professional and courteous manner with all passengers and Freenow personnel;

maintain neat and presentable dress and appearance;

keep Your vehicle in good mechanical order and ensure Your vehicle's bodywork is kept clean and presentable;

perform all obligations and act as a Brand Ambassador for Freenow conscientiously and in a competent manner and to the full limit of Your skill and ability and comply with Freenow's reasonable instructions in connection with these Terms promptly;

4.2 You shall not:

do anything that could, or might, in the sole opinion of Freenow, damage the reputation of the Freenow business or brand; or

during the Term, display any advertising material on or inside Your vehicle, or provide Your personal services in endorsing, promoting or acting as ambassador, for any company or any service or category of service that is similar to or in direct competition with Freenow.

5. BRAND AMBASSADOR BENEFITS

5.1 As a Freenow Brand Ambassador, Freenow may, in its sole discretion, provide You with:

priority benefits in use of the Freenow Driver App; and

other benefits determined by Freenow from time to time. The provision of such benefits is solely at the discretion of Freenow.

6. BRANDING

6.1 YOU ARE ADVISED THAT THE BRANDING PROCESS CAN DAMAGE THE PAINTWORK ON VEHICLES IN CERTAIN CIRCUMSTANCES, ESPECIALLY THOSE WHICH HAVE BEEN SPRAY PAINTED. Freenow DOES NOT ACCEPT LIABILITY FOR ANY DAMAGE TO VEHICLES IN RELATION TO OR ARISING FROM THE APPLICATION OR REMOVAL OF BRANDING FROM ANY VEHICLE.

6.2 You shall:

a) contact Freenow within 14 days of accepting these Terms if you wish to book an appointment with the preferred supplier of Freenow branding (the "Branding Partner") to have the Freenow branding materials (the"Branding") applied to Your vehicle free of charge subject to clause 6.3;

b) maintain the Branding on Your vehicle for a period of at least 12 months;

c) not alter the Branding on Your vehicle in any way unless You are directed to do so by Freenow;

d) not remove the Branding on Your vehicle unless:

(i) You are directed to do so by Freenow; or

(ii) You cease to be a Brand Ambassador in accordance with clause 8;

e) not place any other material on Your vehicle which compromises, obscures, or interferes with the Branding on Your vehicle;

f) notify Freenow if the Branding on Your vehicle sustains any damage and, if the damage occurs due to an accident, then You shall have the damage to the Branding promptly evaluated and notified to Freenow;

g) send Freenow new, time-and-date-stamped photos of Your vehicle and its Branding every three months and/or as requested by Freenow; and

h) have the Branding removed, refreshed, replaced and/or updated at the direction of Freenow and by such date as Freenow may in its discretion nominate. If Freenow direct that the Branding must be refreshed, replaced and/or updated then the 12 month period set out in clause 6.2(b) shall restart from the date such is done.

6.3 Subject to clause 6.1, Freenow shall pay for the Branding, provided:

a) the relevant branding is applied and/or removed by the Branding Partner in accordance with these Terms, where applicable; and

b) You comply with all Freenow instructions related to Branding, including in particular as regards dates nominated by Freenow in accordance with clause 6.2(h).

6.4 If You fail to comply with any of the terms of clause 6.2 then Freenow may in its sole discretion:

a) cease providing You with any or all benefits under these Terms;

b) temporarily exclude or permanently remove You from use of the Freenow Driver App; and/or

c) require You to have the Branding removed, refreshed, replaced and/or updated, which shall be at Your own expense.

d) apply a one-time 100 EUR deduction from the weekly (or monthly) payout to repay the cost of the material and its application

6.5 If You will not be able to attend Your appointment to have the Branding applied to Your vehicle, You shall notify the Branding Partner that You will not attend such appointment either:

a) promptly on receipt of a reminder of such appointment from the Branding Partner; and

b) in any event never later than 24 hours' in advance of Your appointment.

If You fail to notify the Branding Partner in accordance with this clause 6.5, then Freenow shall be entitled to charge Your Freenow account a sum of €75.

6.6 If You are permanently removed from the Freenow Driver App, then You shall immediately present Your vehicle to the Branding Partner for removal of the Branding from Your vehicle.

7. WARRANTIES

7.1 Each party warrants and undertakes to the other that:

a) it has full authority to enter into these Terms and is not bound by any agreement with any third party that adversely affects these Terms; and

b) it has and will maintain, all necessary powers, authority and consents to enter into and fully perform its obligations under these Terms.

8. TERMINATION

8.1 Freenow may terminate these Terms with immediate effect, and without giving any reason, at any time by giving notice to You.

8.2 You may terminate these terms without giving any reason on giving 30 days' notice to Freenow.

9. EFFECTS OF TERMINATION

9.1 On termination of these Terms You shall immediately remove all Branding from Your vehicle and cease holding Yourself out as a Freenow Brand Ambassador.

10. INTELLECTUAL PROPERTY

10.1 Freenow retains all its rights in respect of all intellectual property rights subsisting in the Branding. During the term of these Terms, Freenow grants You a nonexclusive, royalty-free licence to use the intellectual property rights in the Freenow brand solely as provided to You in the form of the Branding to the extent required for You to perform Your obligations under these Terms.

11. LIABILITY

11.1 Nothing in these Terms shall exclude or limit in any way the liability of either party for:

a) death or personal injury caused by negligence;

fb) raud or misrepresentation; or

c) any matter for which it would be illegal or unlawful to exclude or limit, or to attempt to exclude or limit, a party's liability.

11.2 Subject to the clause 11.1 and to the fullest extent permitted by law, and unless otherwise stated in these Terms, Freenow accepts no liability for any losses (whether direct, indirect, consequential or other of any kind) whether caused by tort (including negligence) or for breach of contract or otherwise howsoever arising, even if foreseeable, including (without limit) for any:

a) damage to any vehicle in relation to or arising from the application or removal of Branding;

b) loss of income or revenue;

c) loss of business;

(d) loss of profits or contracts; or (e) loss of anticipated savings.

11.3 In the event that Freenow is found to be liable to You for any reason, the sums payable to You in respect of such liability shall not in any circumstances exceed €1,000.

11.4 You shall defend, indemnify and hold harmless Freenow against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) relating to Your fault or negligence arising out of or in connection with these Terms.

11.5 You shall immediately notify Freenow of any actual or threatened claim under this clause 11 and provide Freenow with all relevant information relating to the claim.

12. NOTICE

12.1 Any notice required to be given by You to Freenow under these Terms shall be by email to dublin@mytaxi.com or any subsequent email address which Freenow may notify you of from time to time under this clause.

12.2 Any notice required to be given by Freenow to You under these Terms may be given by:

a) email to the address You provided during the registration process for the Freenow Driver App; or

b) posting such notice on the Freenow Driver App or on the Freenow website, or any subsequent website which Freenow may notify you of from time to time under this clause.

13. NO PARTNERSHIP OR AGENCY

13.1 Nothing in these Terms shall create or be deemed to create a partnership, joint venture agency or employment relationship of any kind between You and Freenow.

13.2 We shall not be liable for delay or failure to perform any of our obligations under these Terms where and to the extent that such delay or failure results from any circumstances beyond our reasonable control.

14. PUBLICITY AND ANNOUNCEMENTS

14.1 You shall not make, or cause to be made at any time any statement (whether of fact, belief or opinion) which directly or indirectly disparages, is inimical, critical or derogatory to or damages the reputation of Freenow, whether such statement is in relation to the Brand Ambassador programme or otherwise.

15. NO WAIVER

15.1 Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

16. SEVERABILITY

16.1 If any provision of these Terms is judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect of the remainder of the provisions.

17. ASSIGNMENT AND SUB-LICENSING

17.1 You may not assign, novate, charge, sub-contract, transfer or deal in any other manner with part or all of these Terms or any rights or obligations under these Terms without our prior written consent.

17.2 Freenow may at any time assign, novate, charge, sub-contract, transfer, or deal in any other manner with all or any of our rights or obligations under these Terms.

18. AMENDMENT

18.1 Freenow reserves the right to amend these Terms upon reasonable notice to You, provided that You shall be entitled to refuse any such amendment and terminate these Terms upon providing notice to Freenow. If You do not exercise Your right to terminate within two weeks after notification of such amendment, You shall be deemed to have accepted such amendment.

19. ACCEPTANCE OF AGREEMENT

19.1 You agree to these Terms by ticking the box where indicated and that this method of acceptance is as conclusive of our intention to be bound by these Terms as if signed by Your handwritten signature.

20. GOVERNING LAW

20.1 These Terms shall be governed by and construed in accordance with Irish law and You agree to submit to the exclusive jurisdiction of the Irish courts.

21. ENTIRE AGREEMENT

21.1 These Terms (as may be amended from time to time in accordance with clause

constitute the entire agreement between You and Freenow regarding the Freenow Brand Ambassador programme.

Freenow

7-12 Baggot Court | Dublin 2

Registered office: Dublin CRO

no.510447

Email: ireland.drivers@free-now.com

Website: www.free-now.com

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Valid as of: March 2025

Freenow (Freenow Ireland Ltd., 7-12 Baggot Court, Dublin 2, Ireland, in the course of rebranding as Freenow ("Freenow"), CRO no. 510447.)

1. TERMS

2. INTERPRETATION

2.1 Section headings and captions in these Terms are for convenience of reference only and shall not be considered a part of or affect the interpretation of these Terms.

2.2 References to a document include a reference to that document as amended.

2.3 Words in the singular include the plural and vice versa and words denoting a gender denote all genders. References to persons include legal and natural persons.

2.5 To the extent of any conflict between these Terms and any other terms agreed by You with Freenow, these shall prevail with respect to the subject matter of these Terms.

3. APPOINTMENT

3.1 Upon acceptance of these Terms You become a Freenow Brand Ambassador.

3.2 Your appointment as a Freenow Brand Ambassador is on a non-exclusive basis.

3.3 By accepting these Terms, You represent and warrant that:

(a) You are already a party to the General Terms and Conditions (Freenow Procurement Framework Agreement) for Taxi Contractors and the General Terms of Use in relation to the Freenow Driver App for Taxi Contractors and Taxi Drivers; and

(b) You possess and shall at all material times maintain all legal authorisations, permits and licences necessary for the conduct of Your obligations.

4. BRAND AMBASSADOR OBLIGATIONS AND UNDERTAKINGS

4.1 You shall:

(a) comply with Your obligations in relation to Branding as set out in clause 6;

(b) use Your best endeavours to protect and promote the Freenow business in a positive way;

(c) use Your best endeavours to maintain the minimum star rating on the Freenow App determined for the Brand Ambassador Programme and notified by Freenow from time to time;

(d) maintain a professional and courteous manner with all passengers and Freenow personnel;

(e) maintain neat and presentable dress and appearance;

(f) keep Your vehicle in good mechanical order and ensure Your vehicle's bodywork is kept clean and presentable;

(g) perform all obligations and act as a Brand Ambassador for Freenow conscientiously and in a competent manner and to the full limit of Your skill and ability and comply with Freenow's reasonable instructions in connection with these Terms promptly.

4.2 You shall not:

(a) do anything that could, or might, in the sole opinion of Freenow, damage the reputation of the Freenow business or brand; or

(b) during the Term, display any advertising material on or inside Your vehicle, or provide Your personal services in endorsing, promoting or acting as ambassador, for any company or any service or category of service that is similar to or in direct competition with Freenow.

5. BRAND AMBASSADOR BENEFITS

5.1 As a Freenow Brand Ambassador, Freenow may, in its sole discretion, provide You with:

(a) priority benefits in use of the Freenow Driver App; and

(b) other benefits determined by Freenow from time to time. The provision of such benefits is solely at the discretion of Freenow.

6. BRANDING

6.2 You shall:

a) contact Freenow within 14 days of accepting these Terms if you wish to book an appointment with the preferred supplier of Freenow branding (the "Branding Partner") to have the Freenow branding materials (the "Branding") applied to Your vehicle free of charge subject to clause 6.3;

(b) maintain the Branding on Your vehicle for a period of at least 12 months;

(d) not remove the Branding on Your vehicle unless:

(i) You are directed to do so by Freenow; or

(ii) You cease to be a Brand Ambassador in accordance with clause 8;(e) not place any other material on Your vehicle which compromises, obscures, or interferes with the Branding on Your vehicle;

(f) notify Freenow if the Branding on Your vehicle sustains any damage and, if the damage occurs due to an accident, then You shall have the damage to the Branding promptly evaluated and notified to Freenow;

(g) send Freenow new, time-and-date-stamped photos of Your vehicle and its Branding every three months and/or as requested by Freenow; and

(h) have the Branding removed, refreshed, replaced and/or updated at the direction of Freenow and by such date as Freenow may in its discretion nominate. If Freenow direct that the Branding must be refreshed, replaced and/or updated then the 12 month period set out in clause 6.2 (b) shall restart from the date such is done.

6.3 Subject to clause 6.1, Freenow shall pay for the Branding, provided:

(a) the relevant branding is applied and/or removed by the Branding Partner in accordance with these Terms, where applicable; and

(b) You comply with all Freenow instructions related to Branding, including in particular as regards dates nominated by Freenow in accordance with clause 6.2(h).

6.4 If You fail to comply with any of the terms of clause 6.2 then Freenow may in its sole discretion:

(a) cease providing You with any or all benefits under these Terms;

(b) temporarily exclude or permanently remove You from use of the Freenow Driver App; and/or

6.5 If You will not be able to attend Your appointment to have the Branding applied to Your vehicle, You shall notify the Branding Partner that You will not attend such appointment either:

(a) promptly on receipt of a reminder of such appointment from the Branding Partner; and

(b) in any event never later than 24 hours in advance of Your appointment.If You fail to notify the Branding Partner in accordance with this clause 6.5, then Freenow shall be entitled to charge Your Freenow account a sum of €75.

6.6 If You are permanently removed from the Freenow Driver App, then You shall immediately present Your vehicle to the Branding Partner for removal of the Branding from Your vehicle.

7. WARRANTIES

7.1 Each party warrants and undertakes to the other that:

(a) it has full authority to enter into these Terms and is not bound by any agreement with any third party that adversely affects these Terms; and

(b) it has and will maintain, all necessary powers, authority and consents to enter into and fully perform its obligations under these Terms.

8. TERMINATION

8.1 Freenow may terminate these Terms with immediate effect, and without giving any reason, at any time by giving notice to You.

8.2 You may terminate these Terms without giving any reason on giving 30 days' notice to Freenow.

9. EFFECTS OF TERMINATION

9.1 On termination of these Terms You shall immediately remove all Branding from Your vehicle and cease holding Yourself out as a Freenow Brand Ambassador.

10. INTELLECTUAL PROPERTY

11. LIABILITY

11.1 Nothing in these Terms shall exclude or limit in any way the liability of either party for:(a) death or personal injury caused by negligence;

(b) fraud or misrepresentation; or

(c) any matter for which it would be illegal or unlawful to exclude or limit, or to attempt to exclude or limit, a party's liability.

11.2 Subject to clause 11.1 and to the fullest extent permitted by law, and unless otherwise stated in these Terms, Freenow accepts no liability for any losses (whether direct, indirect, consequential or other of any kind) whether caused by tort (including negligence) or for breach of contract or otherwise howsoever arising, even if foreseeable, including (without limit) for any:

(a) damage to any vehicle in relation to or arising from the application or removal of Branding;

(b) loss of income or revenue;

(d) loss of profits or contracts; or

(e) loss of anticipated savings.

11.3 In the event that Freenow is found to be liable to You for any reason, the sums payable to You in respect of such liability shall not in any circumstances exceed €1,000.

11.5 You shall immediately notify Freenow of any actual or threatened claim under this clause 11 and provide Freenow with all relevant information relating to the claim.

12. NOTICE

12.1 Any notice required to be given by You to Freenow under these Terms shall be by email to ireland.drivers@free-now.com or any subsequent email address which Freenow may notify you of from time to time under this clause.

12.2 Any notice required to be given by Freenow to You under these Terms may be given by:

(a) email to the address You provided during the registration process for the Freenow Driver App; or

(b) posting such notice on the Freenow Driver App or on the Freenow website, or any subsequent website which Freenow may notify you of from time to time under this clause.

13. NO PARTNERSHIP OR AGENCY

13.1 Nothing in these Terms shall create or be deemed to create a partnership, joint venture agency or employment relationship of any kind between You and Freenow.

14. PUBLICITY AND ANNOUNCEMENTS

15. NO WAIVER

15.1 Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

16. SEVERABILITY

16.1 If any provision of these Terms is judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect of the remainder of the provisions.

17. ASSIGNMENT AND SUB-LICENSING

17.2 Freenow may at any time assign, novate, charge, sub-contract, transfer, or deal in any other manner with all or any of our rights or obligations under these Terms.

18. AMENDMENT

19. ACCEPTANCE OF AGREEMENT

20. GOVERNING LAW

20.1 These Terms shall be governed by and construed in accordance with Irish law and You agree to submit to the exclusive jurisdiction of the Irish courts.

21. ENTIRE AGREEMENT

21.1 These Terms (as may be amended from time to time in accordance with clause 18) constitute the entire agreement between You and Freenow regarding the Freenow Brand Ambassador programme.

Freenow

7-12 Baggot Court | Dublin 2

Registered office: Dublin CRO no.510447

Email: ireland.drivers@free-now.com

Website: www.free-now.com

Terms and conditions for Freenow brand ambassadors Ireland