Fancy hitting the town on one of our eScooters but not sure where to begin? This helpful guide tells you everything you need to know.
Head to the Scooter & Bike tab in our app to find your eScooter on the map. Use the info on the scooter to make sure you’ve got the right one (they sometimes come in packs). You can also scan a scooter’s QR-code. Unlock it with the app and you’re good to go!
Kick the kickstand up, step on the deck with one foot and push off with the other. Then keep both feet as you begin to move. Gently press the throttle handle (under your right handlebar) to speed up. Smile... you’re looking cool.
ALWAYS wear a helmet and never ride on public roads, highways or motorways. When available use bike lanes. You need to be 18 (or older) to use our scooters. And don’t drink and scoot...if you’ve had one too many, switch tabs and take a Ride or a Taxi.
In some areas there are zones where lots of pedestrians and cars are concentrated. The maximum allowed speed there is 6 km/h so your Voi will automatically run slightly slower (we mark these areas in yellow on the map).
To end your trip, park the scooter in a designated area or bike rack and tap the ‘End rental’ button in the app (make sure to tap it right away, as your trip is charged by the minute). Be a great human and DO NOT block sidewalks, bike lanes or driveways.
In some parts of the city, please only park in the designated spots. They are indicated in blue on the map and are mandatory in the city centre. We recommend finding a parking spot near your destination before you start a trip.
In some places around the city, it’s forbidden to park (marked red on the map). You can’t end your Voi rental in a red no parking zone.
And please always be a nice human - DO NOT block pavements, bike lanes or driveways.