Location: Come and join us in Athens!
Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.
Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week
YOUR DAILY ADVENTURES WILL INCLUDE:
YOUR DAILY ADVENTURES WILL INCLUDE:
- Deliver high-quality support via calls, emails and messenger platforms
- Be a passionate advocate for riders and drivers while answering any questions that come your way
- Triage issues and escalate them when necessary
- Cooperate with other departments to assist inside projects and resolve technical issues
TO BE SUCCESSFUL IN THIS ROLE:
TO BE SUCCESSFUL IN THIS ROLE:
- Initial experience in customer support
- The ability to speak, read and write Greek and English any other language is a plus - Please submit your application in English
- Good problem solving and active listening skills
- Ability to multitask and perform effectively under pressure
- Detail-oriented, proactive in process improvements
BENEFITS & PERKS IN A NUTSHELL:
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Plus more local benefits depending on your work location! |
DIVERSITY, EQUITY & INCLUSION:
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
