Need help with your ride?
Need help with your ride?
We're here to support you throughout your journey. At FREENOW, we aim to make every ride smooth and stress-free.
Get Support — The Fastest Way
Get Support — The Fastest Way
For fast, personalized help, contact our Support Team directly via the Help section in the FREENOW app. You’ll get instant guidance, quicker solutions, and tailored support.
If you're experiencing login issues or have any questions that you couldn’t find answers for, no worries! You can easily contact our Support team by clicking on the Help Button.
Have an issue with your account?
Have an issue with your account?
Have an issue with your account?
If you're unable to access your account, it might be because:
- Cannot log in to my FREENOW account - How to reset my password?
- Account Access & Preferences - Common issues with the account
- An outstanding payment - How to settle an outstanding payment?
- If you're still having trouble, use the Help Button in the app to reach us.
Privacy Policy & Data Requests
Privacy Policy & Data Requests
All the necessary information about your data can be found here - Privacy Policy
Lose something during the ride?
Lose something during the ride?
If you believe that you have left an item in the check the guidelines here - I lost something in a FREENOW ride. How to retrieve it
FREENOW Subscriptions
FREENOW Subscriptions
FREENOW Plus - Check out our FREENOW Plus article if you are looking for details about the deal, price, or cancellation*.
Available/usable in the purchase country (DE, IE, UK).
D-Ticket - Check out our dedicated article regarding the purchase, price, and cancellation*.
*If you cannot cancel your subscription directly in the app, contact us via Help Button.
Ready to travel with us? We are!
Ready to travel with us? We are!
If you are new, download the app now and be FREENOW.