FAQsFAQs
FAQs
What can I use the card for with sustainable mobility package? What can I use the card for with sustainable mobility package?
What can I use the card for with sustainable mobility package?
There are 3 ways you can use your card:
In our app – you can pay for all the available green transport options shown in the FREENOW app. These change depending on your location. Don’t forget that we are also present in 100+ cities across Europe, so you can use your budget if you’re travelling.
Outside our app – you can also pay for transport outside our app, such as public transport, bicycles with or without electric assistance or low-emission car-sharing vehicles (electric, hybrid or hydrogen vehicles).
Online – you can use the mobility benefit card to pay for mobility-related costs online (e.g. public transport tickets).
In our app – you can pay for all the available green transport options shown in the FREENOW app. These change depending on your location. Don’t forget that we are also present in 100+ cities across Europe, so you can use your budget if you’re travelling.
Outside our app – you can also pay for transport outside our app, such as public transport, bicycles with or without electric assistance or low-emission car-sharing vehicles (electric, hybrid or hydrogen vehicles).
Online – you can use the mobility benefit card to pay for mobility-related costs online (e.g. public transport tickets).
What does the ‘outside the FREENOW app’ mean?What does the ‘outside the FREENOW app’ mean?
What does the ‘outside the FREENOW app’ mean?
When we say ‘outside the FREENOW app’, we mean any mobility-related service you choose to pay for/access via contactless payment without using our app as an intermediary. Remember, you can use the Mobility Benefits Card as a contactless payment method once you’ve added it to your phone’s digital wallet.
What is a sustainable mobility package (FMD) and what is included? What is a sustainable mobility package (FMD) and what is included?
What is a sustainable mobility package (FMD) and what is included?
You can benefit from all the sustainable options, such as:
- Bicycle and electrically assisted bicycle (personal and rental);
- Carpooling (driver or passenger);
- Personal travel devices, mopeds and motorcycles for rental or self-service (such as free-floating electric scooters and scooters);
- Car sharing with electric, plug-in hybrid or hydrogen vehicles;
- Public transport (excluding subscription), only for the private sector.
- Bicycle and electrically assisted bicycle (personal and rental);
- Carpooling (driver or passenger);
- Personal travel devices, mopeds and motorcycles for rental or self-service (such as free-floating electric scooters and scooters);
- Car sharing with electric, plug-in hybrid or hydrogen vehicles;
- Public transport (excluding subscription), only for the private sector.
Why I cannot pay for all of the FREENOW available services using my Mobility Benefits Card?Why I cannot pay for all of the FREENOW available services using my Mobility Benefits Card?
Why I cannot pay for all of the FREENOW available services using my Mobility Benefits Card?
Your company has provided you with sustainable benefits. This means that you won't be able to use your card for modes of transport which generate a big footprint. This includes for example regular taxis.
Which transport options can I use with the card?Which transport options can I use with the card?
Which transport options can I use with the card?
Mobility Benefit Card only allows you to make use of services that are not already natively bookable in the FREENOW App. This means that the card might not work in other ridesharing platforms. These change depending on your location. Enjoy your benefits in the FREENOW app for a wide range of mobility options like:
eBikes
eScooters
eMopeds
and more!
Also, you can still pay for mobility-related services outside the FREENOW app such as for example carpooling or public transport.
eBikes
eScooters
eMopeds
and more!
Also, you can still pay for mobility-related services outside the FREENOW app such as for example carpooling or public transport.
Can I go over budget, and what happens if I do?Can I go over budget, and what happens if I do?
Can I go over budget, and what happens if I do?
Thanks to the split payment method, you can use your entire available budget without limitations and settle any remaining debt later.
Here is an example! Suppose you have £10 remaining in your budget for the month. However, you booked a trip that exceeds this balance (£17,82). The solution is simple: part of the fare will be covered by your Mobility Budget (£10), while the remaining amount (£7,82) can be settled using another payment method.
This process keeps you informed every step of the way. You'll receive an email or push notification notifying you about the open amount that needs to be paid.
Also, when you launch the FREENOW app, a pop-up will display the remaining balance to be settled. You can access the trip details and finalize the payment in seconds.
Here is an example! Suppose you have £10 remaining in your budget for the month. However, you booked a trip that exceeds this balance (£17,82). The solution is simple: part of the fare will be covered by your Mobility Budget (£10), while the remaining amount (£7,82) can be settled using another payment method.
This process keeps you informed every step of the way. You'll receive an email or push notification notifying you about the open amount that needs to be paid.
Also, when you launch the FREENOW app, a pop-up will display the remaining balance to be settled. You can access the trip details and finalize the payment in seconds.
How can I use it for train travel? How can I use it for train travel?
How can I use it for train travel?
You can use the card to pay only for a single train ticket (excluding subscription).