Earn more with loyalty rewards
Earn more with loyalty rewards
Great service deserves recognition. FREENOW Loyalty rewards you with more work, higher visibility and greater earning potential.
What's FREENOW Loyalty?
What's FREENOW Loyalty?
The more trips you complete in a month, the higher your status for the next month. And with a higher status, you unlock better rewards.
Your points refresh at the start of each month.
Your points refresh at the start of each month.
There are 3 statuses
There are 3 statuses
Bronze, silver and gold
You are here
BronzeGet more offers than standard drivers
SilverGet more offers than Bronze drivers
GoldUnlock Gold boost
Get Call Me back support
And more
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- You are here
- Bronze
Get more offers than standard drivers
- Silver
Get more offers than Bronze drivers
- Gold
Unlock Gold boost
Get Call Me back support
And more
1/4
What are the rewards?
What are the rewards?
- Vorrang bei VorbestellungenMit einem höheren Loyalty-Status siehst du Vorbestellungen vor Fahrer*innen mit niedrigerem Status. So kannst du dir ganz einfach die Fahrten sichern, die am besten zu dir und deinem Zeitplan passen.
- Gold Boost freischaltenWenn du den Gold-Status erreichst, erhältst du automatisch einen Gold Boost. Du kannst ihn jederzeit aktivieren, um sofort wieder zum Gold-Status zurückzukehren, falls du ihn einmal verlierst.
- Support-RückrufMit Gold-Status hast du Zugriff auf unsere exklusive Rückrufoption. Wenn du Hilfe brauchst, kannst du über den Chatbot für Fahrer*innen einen Support-Rückruf anfordern, was dir Zeit und Aufwand spart.
- Priority-PunkteSteigere deine Priority-Punktzahl, um dir bei deinen täglichen Fahrtanfragen einen Vorteil gegenüber anderen Fahrer*innen zu verschaffen.
- Vorrang bei VorbestellungenMit einem höheren Loyalty-Status siehst du Vorbestellungen vor Fahrer*innen mit niedrigerem Status. So kannst du dir ganz einfach die Fahrten sichern, die am besten zu dir und deinem Zeitplan passen.
- Gold Boost freischaltenWenn du den Gold-Status erreichst, erhältst du automatisch einen Gold Boost. Du kannst ihn jederzeit aktivieren, um sofort wieder zum Gold-Status zurückzukehren, falls du ihn einmal verlierst.
- Support-RückrufMit Gold-Status hast du Zugriff auf unsere exklusive Rückrufoption. Wenn du Hilfe brauchst, kannst du über den Chatbot für Fahrer*innen einen Support-Rückruf anfordern, was dir Zeit und Aufwand spart.
- Priority-PunkteSteigere deine Priority-Punktzahl, um dir bei deinen täglichen Fahrtanfragen einen Vorteil gegenüber anderen Fahrer*innen zu verschaffen.
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It pays to go for gold
It pays to go for gold
Bigger & better offers = Bigger & better earnings.
Prebook jobs are worth 45% more per trip on average. And thanks to prebook preference, Gold drivers typically do 3x more of them compared to other drivers.
More about FREENOW Loyalty
More about FREENOW Loyalty
Still have questions? No problem — we’ve got answers.
How to track your status
How to track your status
Keeping track of your status is simple:
• Swipe up from the bottom of your home screen
• Or, tap the main menu (☰) and select FREENOW Loyalty
How do I reach a new status?
How do I reach a new status?
Once you’ve completed enough trips, you’ll immediately level up and enjoy the benefits of your new status for the rest of the month.
For example, if you hit Gold on 25th October, you’ll have Gold status until 30th November. At the start of each month, your points reset.
For example, if you hit Gold on 25th October, you’ll have Gold status until 30th November. At the start of each month, your points reset.
Do I need to sign up for FREENOW loyalty?
Do I need to sign up for FREENOW loyalty?
No sign-up needed! As a driver, you’re already part of FREENOW Loyalty. Your trips are automatically tracked, and your status will update as soon as you’ve hit the required number of trips.
What's 'prebook preference'?
What's 'prebook preference'?
Drivers with higher loyalty status get to choose from prebook job offers first — a major advantage, especially for jobs like airport trips. Prebook jobs can earn you up to 45% more than standard jobs.
What is Gold Boost?
What is Gold Boost?
Gold Boost is your fast pass to stay in Gold status. Here’s how it works:
- Unlock Gold Boost: Keep your Gold status for 4 weeks straight to unlock the boost.
- Return to Gold: If you lose Gold, use the Gold Boost to get back to Gold immediately. You can use your Gold Boost whenever you like.
- Unlock Again: After using the Gold Boost, keep your Gold status for another 4 weeks to unlock it again.
What is Call Me Back?
What is Call Me Back?
We value your time, which is why Gold drivers get exclusive access to the Call Me Back feature. This allows you to request a callback from our support team, saving you time and speeding up issue resolution.
How it works:
1. Open the app and go to the main menu (☰). Tap Help, then Help Centre.
2. Scroll down and select Need help with something else?
3. Choose any article, then tap Chat with us to open the Driver Help Bot. From here, you can chat or request a callback.
Our support team is available Monday to Friday, 9:00–17:00. Calls are usually made within 4 hours.
How it works:
1. Open the app and go to the main menu (☰). Tap Help, then Help Centre.
2. Scroll down and select Need help with something else?
3. Choose any article, then tap Chat with us to open the Driver Help Bot. From here, you can chat or request a callback.
Our support team is available Monday to Friday, 9:00–17:00. Calls are usually made within 4 hours.
Do cancellations impact my status?
Do cancellations impact my status?
Don’t worry — cancellations (yours or a passenger’s) won’t affect your status.
Zusammenfassung
Zusammenfassung
Bereit für noch mehr Vorteile? Dann führe weiter Fahrten durch, um den nächsthöheren Loyalty-Status zu erreichen.