Your handy eScooter guide

Head to the '2-wheels' tab in the FREE NOW app to find your eScooter on the map. Use the info on the eScooter to make sure you’ve got the right one (they sometimes come in packs). Alternatively, you can also scan the QR code on the eScooter directly.

You need to verify your ID prior to your first rental. To do this, select a scooter in the FREENOW app, tap “Add personal ID” and simply follow the prompts on the screen. The verification usually takes less than 2 minutes. Once completed, you’re ready to hit the road right away!

• We recommend to ALWAYS wear a helmet and never ride on pavements, highways or motorways.
• Watch out for local signage around riding on local roads and bus lanes.
• You need to be 18 (or older) to use our eScooters.
• ONLY one person per vehicle.
• Please do not carry any items on the eScooter’s board.
• It is mandatory to use high visibility jackets or suspenders from 30 minutes after sunset until 30 minutes after sunrise.
• And don’t drink and scoot! If you’ve had one too many, switch tabs and take a taxi instead.

Kick the kickstand up, step on the deck with one foot and push off with the other. Then keep both feet on the deck as you begin to move. Gently press the throttle handle (it’s on your right handlebar) to speed up. Smile... you’re looking cool.

To slow down, release your throttle handle and gently press the brake handles (both handlebars feature a brake). Careful not to be too firm, or you’ll stop immediately.

In Milan and Rome there are zones where lots of pedestrians and cars are concentrated. The maximum allowed speed there is 6 km/h so your TIER eScooter will automatically run slightly slower (we mark these areas in yellow on the map).

To end your trip, park the eScooter in a designated area (lookout for signs in your local area, or check the app) and tap the ‘End rental’ button. Be sure to tap it right away, as your trip is charged by the minute. Be a kind human being and NEVER block sidewalks, bike lanes or driveways.

When ending your rental, you will be asked to take a photo of your parked eScooter – this is required by state authorities and helps us know you’ve parked in the correct zone. It’s super easy to do, we’ll take you through each step after you tap ‘End rental’.

And in some areas special parking rules apply:

Mandatory Parking zones

In Milan and Rome, please only park in the designated spots. They are indicated in blue on the map and are mandatory in the city centre. We recommend finding a parking spot near your destination before you start a trip. 

In Milan you may find some mandatory parking spots in the historic center (known as "Area C") and in Rome city center there are mandatory parking areas in Piazza del Popolo and Piazza Farnese.

No parking zones

In some places around Milan and Rome it’s forbidden to park (marked red on the map). You can’t end your TIER eScooter rental in a red "no parking" zone.

And please always be a nice human - DO NOT block pavements, bike lanes or driveways.

Check out our FAQs or get in touch directly through the app or the contact form.

- Get in touch
- or call TIER’s hotline: +39 800 768 447