Statement on the services 

Intelligent Apps GmbH, under the FREENOW brand, offers its users various mobility services such as taxis, rides, car sharing, rental cars and two-wheelers as part of its multi-mobility app. 


Declaration of conformity 

Within the scope of the websites* and mobile phone application (FREENOW's multi-mobility app) operated under the FREENOW brand, Intelligent Apps GmbH declares full compliance with European technical standard EN 301 549, version 3.2.1. Compliance was verified on 26 June 2025 using the W3C Accessibility Statement Generator Tool. 

This is an accessibility statement from Intelligent Apps GmbH.


Measures to support accessibility

Intelligent Apps GmbH takes the following measures to ensure accessibility of FREENOW:

  • Assign clear accessibility goals and responsibilities.

  • Employ formal accessibility quality assurance methods.

  • Provide continual accessibility training for our staff.


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. FREENOW is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


Feedback

We welcome your feedback on the accessibility of FREENOW. Please let us know if you encounter accessibility barriers on FREENOW:

  • Visitor Address: Neumühlen 19, 22763 Hamburg, Germany 


Compatibility with browsers and assistive technology

FREENOW is designed to be compatible with the following assistive technologies:

  • VoiceOver with Safari, Chrome, Firefox, and Edge on macOS

  • Windows Narrator with Edge, Chrome, and Firefox on Windows

  • VoiceOver with Safari on iOS

  • TalkBack with Chrome on Android


Technical specifications

Accessibility of FREENOW relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.


Limitations and alternatives

Despite our best efforts to ensure accessibility of FREENOW , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for FREENOW:

  1. PDF documents: Some older PDF documents may not be fully tagged for screen readers. because Many organizations have a vast archive of PDF documents created before accessibility was a widespread concern or before tools for creating accessible PDFs were robust. These PDFs were often generated without proper "tagging" (structural metadata that screen readers rely on to understand reading order, headings, lists, tables, etc.).. Monitoring and resolving any issues on a weekly basis. Contact us via request form or post.

  2. YouTube Videos: Some third-party embedded video content from YouTube may not include captions because Technical limitations. We are looking to provide alternative options. Contact us via request form or post.

  3. Image Alt-Texts: Some images may not have correct alt-texts or may be missing them entirely due to the large amount of image assets, some instances may be missed. Tracking our website pages and adding alt-texts where additional context is needed only. Contact us via request form or post.

  4. Contact Forms on Select Landing Pages: Some contact forms on specific landing pages, may not be fully compliant with WCAG standards. This includes instances where interactive elements might be missing appropriate ARIA labels or other programmatic associations, making them difficult for screen reader users to understand and navigate effectively. We are actively working to audit and update these forms to ensure full accessibility.


Assessment approach

Intelligent Apps GmbH assessed the accessibility of FREENOW by the following approaches:

  • Self-evaluation


Date

This statement was created on 26 June 2025 using the W3C Accessibility Statement Generator Tool.


Contact form for feedback on accessibility

Please contact us if you notice any accessibility issues. We will endeavour to remove any barriers as quickly as possible. Please use the contact form at: https://support.free-now.com/hc/de.


Responsible Authority:

  • Germany: not appointed yet (23.06.2025)

  • Austria: Bundesamt für Soziales und Behindertenwesen

  • Ireland: Competition and Consumer Protection Commission

  • Spain: not appointed yet (23.06.2025)

  • Poland: Head of State Fund for Rehabilitation of Disabled People 

  • Italy: Agency for Digital Italy

  • Greece: National Accessibility Authority (in charge of general information and coordination of accessibility topics) 

  • France: French General Direction of Competition Consumer Affairs and Fraud Control 


Information about the responsible party: 

Intelligent Apps GmbH 

Neumühlen 19

22763 Hamburg 

Germany 

Register court: Hamburg Local Court 

Register number: HRB 110377 

VAT ID: DE266266254


*The following websites are operated by Intelligent Apps GmbH: