Your handy scooting guide

Head to the Scooter tab in our app to find your eScooter on the map. Use the info on the scooter to check you’ve got the right one (they sometimes come in packs). You can also scan a scooter’s QR-code. Unlock it with the app and you’re good to get started.

Kick the kickstand up, step on the deck with one foot and push off with the other. Then keep both feet on the deck as you begin to move. Gently press the throttle handle (it’s on your right handlebar) to speed up. Smile... you’re looking cool.

ALWAYS wear a helmet and never ride on highways or motorways. Watch out for local signage around riding on local roads and bus lanes. You need to be 18 (or older) to use our scooters. And don’t drink and scoot...if you’ve had one too many, switch tabs and take a Ride or a Taxi.

To slow down, release your throttle handle and gently press the brake handles (both handlebars feature a brake). Careful not to be too firm, or you’ll stop immediately. 

To end your trip, park the scooter in a designated area (look out for signs in your local area, or check the app) and tap the ‘End rental’ button. Be sure to tap it right away, as your trip is charged by the minute. 

Dusseldorf or Cologne? You will be asked to take a picture of your parked scooter. 

Be a kind human being and NEVER block sidewalks, bike lanes or driveways.

Get in touch:

- Send Email
- or call TIER’s hotline: 030 568 386 51