How to use emmy eMopeds with FREENOW

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Add your driving licence

You need a driving licence to ride an emmy eMoped. Luckily it’s easy peasy to validate your licence before renting an eMoped  – just follow the instructions on screen and you’ll be ready to hit the road. Plus, you’ll only need to do it once.

If you’ve already validated your driving licence with FREENOW, you’re ready to go ;)

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Find and unlock

Find your emmy eMoped on the in-app map, then tap to start the rental. Unlock  your eMoped with the app and you’re almost ready to go...

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Getting road ready

Once you’ve unlocked, here’s what you need to do before hitting the open road...

  1. Open the helmet box by firmly pressing the red button, and grab a helmet. Please ensure both you and your passenger wear the helmets – you’ll find 2 in various sizes ;)
  2. Get your eMoped off the kickstand by firmly pushing the handlebars forward with both hands. 
  3. Start the eMoped – press and hold the green or red (depending on the model) button while pulling the brake lever on the right until “Ready” appears on the screen. Aaaand go!
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Safety is key

  • Be attentive: watch out for large vehicles, do not drive in blind spots and always be focused on and aware of your surroundings, traffic and pedestrians.
  • ALWAYS wear a helmet – this is mandatory for both you and your passenger.
  • Please obey local traffic laws and remember that you can’t drive eMopeds in the bike lanes in Germany.
  • Never drink and ride. If you need to get home after a drink or two, switch tabs and take a taxi or Ride instead.
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Park mode

Want to do some quick grocery shopping or grab a coffee during your rental? No problem! You can put the eMoped in park mode. Just pull over, open the FREENOW app and tap “Park” for the active rental on screen – the helmet box will be locked and the immobiliser activated, so no one else will nab the eMoped whilst you’re away. When you’re ready, simply tap “Continue trip” and you’re good to go! Reduced rates apply while in park mode, so don't worry if you need to take your time :)
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Ending your rental

To end your trip, park the eMoped inside the business area marked on the map. Push the kickstand down, place the helmets in the helmet box and lock it. Open the app and tap the “End rental” button. End the rental as soon as you park, as your ride is billed per minute. You will be asked to take a picture of your parked scooter.

Make sure to find a suitable spot for your eMoped and be considerate when parking. Watch out for no-parking signs and DO NOT block sidewalks, bike or bus lanes, private entryways or driveways. Local authorities may charge you a fine if you don't follow these parking rules.

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Watch some handy guides to eMopeds from emmy

Any questions?

Get in touch:

call emmy’s hotline: 030 220 12440

or
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