At Freenow, we believe in mobility that sets people free so they can get where they want in life. 

As we journey forward, we're equally committed to making our cities and communities thrive with us

 

Keep reading to learn what we’re doing.

We're proud to present our 2025 Sustainability Report. These results show exactly how we’re showing up for the future of the cities we serve.
True progress relies on the connections we share with our driver partners, fleet partners and multi-mobility partners. Together, we're leading the shift toward a socially inclusive, electrified and more sustainable industry.

Read the report
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After a rigorous assessment, we've focused our strategy on the five areas where we can make the most impact:

 

  1. Climate change mitigation: we're driving a large-scale shift toward electrification to hit our validated science-based targets.
  2. Safety for driver partners and riders: building a foundation of trust through better operational processes and in-app safety tech.
  3. Driver earnings: ensuring those who move our cities earn fairly and more sustainably through loyalty rewards and extra earnings streams.
  4. Data privacy: maintaining a framework that handles information with transparency and absolute care.
  5. Information security: maintaining global ISO standards to keep information secure.

Here is where we stand:

 

  1. Electrification: 51% of all trips across our platform were taken in electrified vehicles this year, 69% of new taxis & PHVs added to the app were electrified and 61% of Freenow for Business trips were taken in electrified vehicles (electrified includes hybrid and fully electric vehicles). 
  2. Emissions: we are 55% of the way toward our 2030 target for Scope 2 and 13% for Scope 3 GHG emissions.
  3. Safety: a remarkable 99.99% of rides were completed without a single safety concern.
  4. Community impact: 5.3M euros were raised for NGO partners through our ‘Round Up and Donate’ feature.
  5. Driver partner earnings: We’re committed to protecting and improving driver earnings. We do this through a mix of earnings protection, clear bonus programmes and features designed to help drivers take home more for their time on the road.
  6. Digital trust and Security: over 95% of our entire team has completed mandatory data privacy and information security training.

 

*Based on internal Freenow data for: Germany, Austria, Spain, Italy, Greece, Poland, Ireland, UK and France

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That's why we aim to reduce our greenhouse gas emissions and help fight congestion in cities so people can get where they want in life while taking care of the environment. How?


  1. We support and incentivise our drivers to switch to electric taxis and private-hire vehicles through exclusive incentives and partnerships. More info here.

  2. We team up with electric shared vehicle providers: eScooters, eBikes, eMopeds, public transport and shared cars.

  3. We use data to help authorities make better decisions. For example, suggesting the best places for electric charging stations.

  4. We track our greenhouse gas emissions and work on reducing them in line with our science-based near-term targets approved by the Science Based Targets initiative (SBTi).

Learn more about eScooters
Learn more about eBikes

We’re in 180+ cities across Europe. London, Berlin, Athens, Dublin… And wherever we are, we want our cities to be diverse, inclusive, more livable and accessible.

 


  1. We invest in inclusive services and products everyone can use.

  2. We’re committed to creating a workplace where everyone is treated equally and feels safe, valued and included. We offer equal pay and opportunities to everyone, fostering a diverse and inclusive work environment.

  3. We offer exclusive benefits and run local initiatives for our drivers and fleet partners, from loyalty rewards to partnership discounts.

  4. We put safety at the core of everything we do. From passengers being able to share their trips' live location, to extensive driver onboarding and a dedicated support team.
Safety at Freenow
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By upholding the highest ethical corporate governance standards, we build trust and credibility with everyone involved and help keep cities thriving.


  1. We’re proud of our reputation for conducting business ethically and transparently. This is essential for preserving our culture and our brand.

  2. We care about doing the right thing, not only complying with laws and regulations. It's about how we treat everyone: our team, customers, partners, and the communities we're part of.

  3. We have strong and extensive policies and processes to guide our employees and decision-making. -Data protection and information security are key to our platform business. That's why we have a resilient data management system and follow internationally renowned standards (e.g. ISO 27001).