of Freenow Hellas Monoprosopi S.A. (hereinafter referred to as "Freenow")

Effective as of 24 November 2025.

 

Preamble

These general terms and conditions of use ("GTC") govern the use by passengers (hereinafter referred to as the "User" or "Users") of Freenow's software and services, including the electronic direct debit service, via credit card, PayPal or other payment methods (hereinafter collectively referred to as "Freenow Payment" or "Pay by App"). The User accepts these GTC upon first registering with the Freenow software or upon using the software and each time they log in to use the Freenow software thereafter.

This agreement has been drawn up in Greek only. Any other version of this agreement is a non-binding translation of the official Greek text. The User can also access these GTC via the Freenow software on their terminal device.

A. General Terms and Conditions of Use of the Application for Freenow Passengers

I. Freenow Services

(1) Before using Freenow's services, the User must register with Freenow by providing true and accurate information during registration (first and last name, telephone number and valid email address) and choose a secure password. Only then is the User entitled to use Freenow's software and services in accordance with these GTC and applicable law. For more information on the collection and processing of your personal data, please refer to Freenow's Privacy Policy for Users.

(2) Freenow will provide the User with the Freenow software (hereinafter referred to as the "Application") and its services for mobile terminal devices that have access to the Internet, primarily smartphones, tablet computers (hereinafter referred to as "Terminal Devices"). Through the App, the User can use Freenow's technology intermediation service, depending on its availability, and book a taxi through Freenow. Freenow offers a choice between several categories of taxis with different characteristics. In such cases, the User is informed via the Application, prior to concluding the contract, of the basic characteristics of each taxi category, the estimated cost of the journey, any additional charges and the payment methods offered.

When a User books a taxi through Freenow, Freenow forwards the request to potential taxi drivers (hereinafter referred to as "Taxi Drivers"). For this purpose, the User's current location and destination are determined and sent to the Taxi Drivers. Once the Taxi Driver has accepted the User's request, the User's identity details are made available to the Taxi Driver.

For the purposes of providing the service, the User may also contact the Taxi Driver who accepted their request for a taxi booking via Freenow by telephone. If the User wishes to communicate via a telephone device with a dual SIM card, they must select the SIM card with the number they used to register with the App.  Communication is subject to charges in accordance with the pricing policy of the User's telephone provider.

The User may also use the Freenow App's intermediary services to obtain and use further mobility services (hereinafter: "Other Mobility Services") from other Mobility Service Providers (hereinafter: "Mobility Service Provider") who cooperate with Freenow in accordance with Section A.II of these GTC.

The User may create an additional profile within the App and select this profile for specific journeys ("Business Profile"). The User will thus be able to monitor separately the charges for journeys made in the Business Profile ("Business Account").

The User may also use the Freenow App's intermediary services on their behalf for business trips via the Freenow app (hereinafter: "Business Trips"), provided that their User account is linked to a Business Account held by a business user of the Freenow app, i.e. a Business Account Holder, as defined in the specific Terms and Conditions for Business Accounts, which are available at:  https://www.free-now.com/gr/oroi-gia-epixeirhmatikous-logariasmous (hereinafter: "Business Account Terms and Conditions"). When the User requests Business Trips through a Business Account, the Business Account Terms and Conditions also apply. The User is obliged not to organise private trips as Business Trips in violation of the truth. It is the User's responsibility to inform the Business Account Holder of any Business Trips they undertake. Freenow does not verify the purpose of the trips and accepts no responsibility for the consequences and costs of private trips that the User falsely classifies as Business Trips. Journeys not covered by the scope of the Business Account are undertaken by the User at their own expense. If the User exceeds the mobility budget approved by the Business Account Holder, payment shall be made using a payment method provided by the User. The User is fully responsible for any penalties and administrative offences as well as any other use in violation of these GTC caused by the User when using further mobility services.

 When organising a Business Trip, the user's personal data is transferred to the respective Business Account Holder for the performance of the contract. This includes, in particular, the name, email address, date and time, start and end point of the trip, and the resulting costs. More detailed information on this can be found in the Data Protection Declaration at https://www.free-now.com/gr/website-privacy-policy/.

(2A) The User may also use Freenow's technology intermediation services via third-party websites or electronic platforms ("Third Party Platforms") without using the App. In such cases, registration with Freenow is not required to use its services. In all other respects, the User is bound by these GTC.

(3) The services provided by the Application do not include the use of the Internet, which is a prerequisite for the use of Freenow's services. The User is responsible for ensuring Internet access, for selecting a Terminal Device that meets the technical configuration and performance specifications required to use the Application, and for keeping the necessary software up to date, at their own expense.

(4) When using Freenow's technology intermediation services, Users may be charged a taxi pre-booking fee  in accordance with the price list provided for by law, in addition to the cost of using the mobile Terminal Device (such as connection costs) and the provision of taxi transport services. For more information on the applicable pre-booking fee, please refer to the following link: https://www.free-now.com/gr/politiki-chreoseon/. The User does not have to pay Freenow for booking a taxi or any other mobility service, except in the cases described in Sections VII (Conditions for trip cancellations) and VIII (Conditions for Platform Fees) of this document and regardless of the taxi fare or the amount owed to the Taxi Driver or Mobility Service Provider, respectively. An additional charge may be payable to the Taxi Driver in connection with the provision of transport services by the latter (e.g. for airport transfers, luggage, etc.), if this is provided for by applicable legal provisions, such as regulations on taxi fares. 

(5) If the User books a taxi or other mobility service via the Freenow App, Freenow forwards the request to potential counterparties of the User, for example Taxi Drivers or Mobility Service Providers. The App provides exclusively technological mediation and no other services. In particular, the use of the App does not in any way lead to the conclusion of a passenger transport contract or a mobility service contract between Freenow and the User. Any claims arising from passenger journeys booked through Freenow shall relate exclusively to the relationship between the respective Taxi Driver or Mobility Service Provider and the User. Freenow expressly assumes no liability for third parties, in particular for Taxi Drivers and Mobility Service Providers. The charge for the transport service used shall in principle be exclusively between the User and the Taxi Driver or Mobility Service Provider and shall be governed by the statutory provisions.

(6) Freenow may cooperate with affiliated companies or external partners for the processing of billing data.

(7) Rating system: Users who are transported by drivers can rate their services (the driver and the vehicle). In addition, drivers have the option of rating Users. For details on the rating system, Users are referred to the applicable Passenger Privacy Policy.

II. Other mobility services

(1) When using Other Mobility Services (e.g. electric bikes), Freenow acts as a technological intermediary for a service contract with the respective Mobility Service Provider and does not itself become a contractual partner of the User for the provision of Other Mobility Services. The contractual partner of the User is the respective Mobility Service Provider.

(2) The Mobility Service Providers themselves are responsible for the Other Mobility Services. The general terms and conditions of the respective Mobility Service Provider apply to the use of the Mobility Services. These terms will be made available to the User prior to booking and, if necessary, the User's consent will also be obtained.

(3) The privacy policy of the respective Mobility Service Provider will also be disclosed to the User prior to booking Other Mobility Services.

(4) The Mobility Service Provider assigns its claims against the User for payment of the fees for Other Mobility Services to Freenow. Freenow therefore collects payment for the Other Mobility Service in its own name and on its own behalf. However, the service contract continues to exist between the Other Mobility Service Provider and the User.

(5) Unless other payment methods are offered for the respective Other Mobility Service, the User must pay the Mobility Service Provider's claim for the use of Other Mobility Services, cashless, via Pay by App, in accordance with these GTC. The fare for the Other Mobility Service shall be paid using the payment method selected by the User during the registration or booking process.

(6) Mobility Service Providers sometimes require verification of the User's driving licence, identity and/or address ("validation") in order to book Other Mobility Services. To book Other Mobility Services with Mobility Service Providers, additional criteria may need to be met, such as minimum driving experience, which is based on how long you've had your driving licence. To certify that these requirements are met, Freenow may impose a user validation process. Freenow will determine the type of validation required in a binding manner. Validation takes place in the Freenow app. You can perform the verification via Freenow or via a third party designated by Freenow. During verification, the User must provide complete and accurate information as requested and update this information in the event of any changes. In addition, official documents (e.g. identity card, driving licence) must be presented. Successful verification will be stored in the User's Freenow account. Freenow reserves the right to repeat and update the verification at a later date. A subsequent change in the verification requirements may also lead to a change in the verifications that have already been issued.

(7) The User is responsible for fulfilling all requirements for the use of Other Mobility Services or services agreed with or by Mobility Service Providers in accordance with the terms and regulations applicable in each case (e.g. valid driving licence).

(8) Freenow reserves the right not to forward the User's booking request for an Other Mobility Service to the Mobility Service Provider if there is reasonable cause to believe that the User will not behave in accordance with the terms of the contract or if it is apparent to Freenow that the User does not meet the minimum requirements set by the Mobility Service Provider or Freenow for booking with that Mobility Service Provider.

III. Availability, change and discontinuation of service

(1) The User cannot demand permanent and uninterrupted availability of the Application, for example if there is no Internet connection. Nor does Freenow guarantee that a taxi or other mobility service will be available to the User for the provision of services. However, Freenow will make every effort to achieve the highest possible level of availability and to eliminate interruptions as quickly as possible.

(2) In addition, Freenow has the right to temporarily interrupt the services for technical reasons. However, Freenow will inform Users before the service is interrupted via the website, the App or other means, unless there is an urgent need to suspend the services that does not allow Freenow to inform Users accordingly.

(3) Freenow reserves the right to modify the App at any time in a manner that is reasonable for the User, for example, in order to improve the App and make qualitative improvements to it.

IV. General obligations of the User

(1) Before using the App, Users must register or be registered with Freenow, providing their data truthfully. The User is always obliged to provide their personal data truthfully and completely and in accordance with the relevant requirements of Freenow and to maintain and update this data. The User retains the right to access, correct, update or request the deletion of their personal data, as well as to request the restriction of the processing of their personal data or to object to its processing.

(2) A User who has created a Professional Profile is solely responsible for the use of the Professional Account per trip. Freenow is neither obliged nor technically able to determine whether the User's journey is for business or personal reasons.

(3) In addition, the User must ensure that no damage, overload or harm occurs when using the Freenow app and that the purpose of the app is not jeopardised or circumvented. The User must not circumvent or modify the security measures in the Application, either directly or through third parties.

(4) All rights to the software remain with Freenow. The User is not permitted to copy, modify, reverse engineer, decompile or distribute the software provided to the User.

(5) The User must keep their username and password secure and must not provide them to third parties or allow them access to the Application. The User shall be solely responsible for the confidentiality and security of their account. The User must inform Freenow immediately if a third party uses their account without authorisation. In particular, the User is obliged to inform Freenow of any loss, theft or misuse of their password or smartphone or other Terminal Device with which they use Freenow and the Pay by App/Pay by App service, or any other unauthorised use of the User's account, password or other personal identification data. If the User suspects that any of the above has occurred or has become aware of it, they must immediately notify Freenow using the contact details provided in the required notifications (hereinafter "Termination Notice").

(6) The User is not permitted to store, use or otherwise process the personal data of any other involved party for any purpose other than the provision of services under these GTC orand transfer it to non-involved third parties, unless the other involved party has given its consent.

V. Liability

(1) Freenow shall not be liable for the accuracy and completeness of any information provided by the User when using Freenow's services.

(2) If the User is a "consumer" as defined by Law 2251/1994 on Consumer Protection or any other law or regulation replacing it, the following limitation of liability shall not apply. If the User suffers damage through the use of the Application, including in the event that the damage is due to incorrect or incomplete information, delays in sending information or unavailability/malfunction of the Application, Freenow shall only be liable in cases of wilful misconduct and/or gross negligence.

(3) The limitation of liability shall also not apply where guarantees are assumed, in cases of damage to life, limb or health, claims under applicable product liability laws or, as mentioned in the previous paragraph (2), in the event that the user is a "consumer" as defined by Law 2251/1994 on Consumer Protection regarding consumer rights, or any other law or regulation replacing it.

(4) Freenow's services are intended for adults. Persons under the age of 18 may only download and use the Application with the consent of their legal representatives, provided that this is permitted under applicable law. The legal representatives of such minors are responsible for any services used by the minor. Legal representatives are also responsible for monitoring the minor's use.

(5) If the App or the transmission of data damages or destroys the User's hardware or software, Freenow shall only be liable if this was caused by Freenow's wilful misconduct or gross negligence or if the user is a "consumer" as defined in paragraph A.V (2) above. Freenow shall not be liable for the loss of the User's data, as it is the User's responsibility to ensure that their data is backed up.

(6) Freenow shall not be liable for services provided by Taxi Drivers or Mobility Service Providers, as Freenow is only a technological intermediary for the transaction. Damages affecting the User in connection with the passenger transport service or Other Mobility Services provided through Freenow shall be settled between the parties to the transport agreement (i.e. the User and the respective Taxi Driver) or the parties to the Other Mobility Services agreement (i.e. the User and the respective Mobility Service Provider). Freenow is not responsible for services performed by the Taxi Driver or Mobility Service Provider.

(7) Freenow shall not be liable if it ceases to provide services in whole or in part, temporarily or permanently.

(8) Freenow shall not be liable for third-party content and links to third-party websites on the Freenow website or in the App.

VI. Responsibility for content

(1)  Responsibility for content created by the User and third-party content not created by the User and published and transmitted by the User via the Freenow platform services lies solely with the User who published it or the third party, as the case may be.

(2)  Any content created by Users must not be harmful, illegal, harassing, threatening, defamatory, libellous, abusive, violent, offensive or otherwise unacceptable under applicable law and Freenow's content policies that may apply from time to time.

(3)  Freenow reserves the right to review User content to determine whether it complies with the uses permitted under these Terms of Use. Freenow has the right, but not the obligation, to remove any user-generated content or third-party content that violates section VI(2). In the event of a violation or potential violation, Freenow is entitled, after notifying the User, to block all or part of the User's content with immediate effect. Furthermore, Freenow has the right in this case to terminate the contract for use of the Application. This does not affect the assertion of other claims by Freenow.

(4)  Any reliance on content created by third parties, such as reviews, is solely at the User's own risk, and the User agrees that Freenow bears no responsibility for the accuracy, truth or validity of any such third-party content. Freenow assumes no responsibility for any third-party content posted or transmitted through the Freenow App services and shall not be liable to the User for any loss or damage that may arise in connection with reliance on such third-party content.

(5)  The User may report any illegal content on our website by contacting us at compliance@free-now.com or https://www.free-now.com/gr/yposthrixh-epivatwn/. In addition, the content will be checked by Freenow using an algorithm and human inspection.

(6)  In the event that Freenow blocks all or part of the User's content or terminates the Application usage agreement, the User may appeal to Freenow's internal complaint management system to obtain clarification regarding the facts and circumstances of the exclusion or termination. To do so, the User is invited to send their complaint, together with all relevant information and supporting documents (the "Request") to the following address: https://www.free-now.com/gr/yposthrixh-epivatwn/. The User will receive confirmation of receipt of the Request, confirming that it has been received by Freenow, which reserves the right to contact the User to obtain additional information, if necessary. Freenow undertakes to notify the User of the results of its investigation of the Application within a reasonable period of time, it being understood that this period depends on the importance and complexity of the issue raised. The User may contact Freenow at any time to obtain information about the processing of their Application. The User may also refer the matter to a certified out-of-court dispute resolution body. Certified out-of-court dispute resolution bodies can be found at https://digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute-settlement.

(7)  Freenow reserves the right to temporarily exclude Users or terminate the Application usage agreement in the event of repeated complaints in accordance with paragraph VI(6) that are false, inappropriate, contain illegal content or are otherwise abusive.

VII. Conditions for route cancellations

(1) Whenever the User submits a request to Freenow for mediation for the purpose of booking a taxi or  other mobility service, the User has the right to cancel their request (withdrawal) without justification and without any charge. This right of the User ceases to apply after the mediation service has been fully provided, i.e. from the moment the booking is confirmed with the respective taxi driver or mobility service provider.

(2) If the User decides to cancel a trip after the booking has been accepted by the Taxi Driver or if the service has been cancelled by the Driver when the User did not show up at the place where they ordered the taxi, the User may be charged a cancellation fee.       For more information on the cancellation policy, click on the following link https://www.free-now.com/gr/politiki-chreoseon/.

(3) The User will be informed via the Application of the existence of the cancellation fee and its amount before completing their cancellation request.

(4) If the User had chosen to pay in cash for the cancelled journey, the amount due for the cancellation will be charged to any other payment method (e.g. credit card) that the User has registered in their Freenow account. If the passenger has not registered any other payment method or if for any other reason the charge cannot be made, Freenow has the right to suspend the User's account until the relevant cancellation charge has been paid.

VIII. Conditions for Platform Fees

Freenow may introduce special charges for Platform Services. These charges may vary depending on factors such as, but not limited to, the selected fleet and the time of day.  For more information on the platform's charging policy, click on the following link https://www.free-now.com/gr/politiki-chreoseon/.

IX. Duration and Termination

(1) From the date of acceptance of these GTC, the User has the right to withdraw from them at any time without giving reasons and without any charge by submitting a request to delete their account via the Application.

(2) Freenow reserves the right to terminate the contract in full or to discontinue the provision of specific services under the contract with immediate effect if the User seriously violates their contractual or legal obligations. For the sake of clarity, termination of the contract also terminates the use of Pay by App and any other service related to the App.

B. Terms and conditions for the "Pay by App" service.

I. Purpose of the Pay by App service, PayPal note

(1) In accordance with these GTC, Freenow allows Users to make cashless payments via the Freenow app to pay taxi drivers or mobility service providers for journeys that Users make, using any of the payment methods offered (such as credit card) (all journeys paid for via Pay by App hereinafter collectively referred to as "Journeys made with Payment via App"/"Pay by App Journeys").

The "Pay by App" service also allows Users to pay Taxi Drivers for journeys that have not been booked through the App ("Hop-on Tours"), provided that the taxi driver agrees to this method of payment.

 

For more information on the maximum permitted value of a Pay by App trip and costs and payments, please refer to the Freenow Pricing Policy at the following link: https://www.free-now.com/gr/politiki-chreoseon/

(2) When registering an electronic payment method, the User may be asked to choose a personal identification feature (such as a PIN or password) for managing payments and authorisations for Pay by App journeys. Furthermore, the User acknowledges and agrees that:

 ●  when registering a payment method (e.g. credit card), when ordering a journey or when paying via the App, the User may be required to undergo additional identity verification checks.

 ●  this identity verification may be processed using different methods (e.g. one-time password, password, biometric identity check) and depends on each User's agreement with their bank, payment service provider and/or credit card issuer (e.g. Visa, Mastercard, American Express).

In addition, Freenow reserves the right to process a payment request at any time after the charge becomes due and payable to Freenow in accordance with these GTC (e.g. late payments, debt settlement or other charges) to the Taxi Driver or other Mobility Service Provider and, in addition, in relation to a selected tip and any applicable fees (see paragraphs A. VII and VIII and the terms and conditions of the Mobility Service Provider) without requiring additional identity verification from the User as described above.

The User should note that the terms of this clause B.I.(2) are provided for the User's information in relation to any requirement or procedure required by the User's bank. As a result, (i) Freenow shall have no liability or responsibility to the User for the application, non-application, delay or failure of any such requirement or procedure required by the User's bank and (ii) the terms of this clause B.I. (2) do not affect or diminish the Users' obligations to Freenow under these GTC.

(3) The User is free to choose from the payment methods provided for payments via the Application, subject to the provisions of section B.I. (4) below. The User may modify, adjust or remove these cashless payment methods in the Freenow App, provided that there are no outstanding payments for journeys made via the App. For each journey, the User may also select one of the payment methods stored in the App at the time of payment. However, if the selected payment method fails, another payment method provided by the User will be used for payment. It is not permitted to pay for a single journey using a combination of payment methods.

If the User removes all cashless payment methods from the Application, they may continue to pay for taxi journeys in cash or by any other permitted payment method. However, deactivating the "Pay via App" payment method will prevent the use of Other Mobility Services. The User confirms that the data provided for the payment is correct and accepts the terms and conditions for Payment via the App.

(4) If the User chooses to pay via a partner electronic platform for online payments (e.g. PayPal, ApplePay) ("Electronic Payment Platform"), they pay Freenow the final amount they have selected during the payment process, but do not need to provide Freenow with their bank details. The payment is made via automated direct debit (electronic direct debit) or debit (credit card payment) only between the User and the respective Electronic Payment Platform. In accordance with the terms and conditions of use of the respective Electronic Payment Platform, the User may be charged separately for the use of the service of the respective Electronic Payment Platform. In order to use the payment service of the respective Electronic Payment Platform for Freenow, the User must create an account on the respective Electronic Payment Platform and may be asked to confirm at the time of payment that the payment of the respective Electronic Payment Platform is intended for Freenow.

II. Contractual obligations of the User and payment

(1) The payment owed by the User to the Taxi Driver for the journey made is not necessarily required to be made by cashless payment via the Pay by App service, unless the User's booking is for a taxi category for which payment is exclusively via the App/Pay by App.Pay by App service, unless the User's booking is for a taxi category for which payment is only possible via the App/Pay by App. For taxi journeys, the User is free to choose the method of payment for the journey (i.e. cash or via the App). On the contrary, for journeys via Mobility Service Providers, the User must pay via the Pay by App service, unless otherwise informed when booking the journey for Another Mobility Service.

(2) If the User chooses the Pay by App option, they must pay the gross passenger fare and any desired tip orand desired social responsibility charge at the end of the journey or the amount due to the Mobility Service Provider and hereby authorises Freenow to automatically deduct the amount due from the credit card, PayPal account or other payment method. The App offers the option of pre-setting the tip as a percentage of the journey value, which the passenger pays voluntarily to the Taxi Driver.

(3) If the User (i) registers a new payment method for Payment via the App/Pay by App or (ii) selects Payment via the App/Pay by App when calling a taxi or other mobility service through the app or on a Hop on Tour (as defined above, i.e. a journey that has not been booked through the App but is paid for through it),  Freenow reserves the right to carry out a pre-authorisation transaction for validation purposes using the stored payment method (usually €0 - €0.50). This pre-authorisation transaction is also performed if the signal was unsuccessful or the trip is cancelled. Any pre-authorisation will temporarily reduce the available balance for the respective payment method by the pre-authorisation amount for up to 10 business days and may appear as a temporary hold on the respective payment card. The pre-authorisation amount for validation purposes, as described above, will not be charged to the relevant payment method.

In addition, Freenow may require pre-authorisations on the User's default or selected payment method that reflect the estimated or, as the case may be, fixed fare amount, including any default tip for the journey. This amount will not be charged at the time of booking from the default or selected payment method, but is intended to pay for the actual fare, including any default tip, or other applicable charges. Freenow may confirm the details of this pre-authorisation by email (to the Users' registered email address) or via the App once the User has completed the booking. It will not be possible to subsequently change (i.e. during or at the end of the journey) the payment method selected at the start of the journey if the initially selected payment method has been pre-authorised. A change to the default payment method can only be made through the app of the respective Taxi Driver serving a route, at the User's request, at the end of the route, provided that the User's account meets the necessary conditions. If the payment is received in full, the reserved amount will be released by Freenow. This processing may take up to 5 working days by the User's bank or payment service provider.

By using the Pay by App function, the User consents to Freenow's pre-authorisation procedures as described in this clause.

(4) Freenow expressly reserves the right not to offer certain payment methods in individual cases or in general, for example, if the User owes amounts to Freenow, if there is suspicion of fraud (e.g. unauthorised card use) or when Freenow terminates its cooperation with certain payment service providers.

(5) Freenow expressly reserves the right to permanently or temporarily block the User's account or the additional functions of the Pay by App service for the User or to request the User to set a new password, PIN or other personal identification data if there are relevant reasons justifying this action or if there is suspicion that the User's account or personal identification feature has been used fraudulently or without authorisation.

(6) Freenow expressly reserves the right to permanently or temporarily block the User's account or the additional functions of the Pay by App servicePay by App service for the User in the event of an outstanding payment for a journey made via the App.

III. Conditions of use of vouchers via the Pay by App service

Unless more specific Freenow offer conditions apply to specific campaigns, the following conditions apply to the use of vouchers:

(1) The registered User can only redeem the offer code if they select "Pay by App" as their payment method.

(2) The offer code will be valid for a predetermined number of trips and can only be entered once per User, account, phone number and email address during the corresponding offer period specified in the offer code. Once the offer code has been used in the App, the offer code and any remaining value will expire. Codes that are not redeemed during the offer period will expire without compensation. Codes or their balance cannot be exchanged for cash. If the codes cannot be used due to technical errors, the money will not be refunded.

(3) In the case of a code for the first payment via the App, it can only be used once per User and for the first time the User pays for a service using Payment via the App. If the User has not used the offer on the first journey, they will not be able to benefit from the code for the first payment via the App/Pay by App on any other journey.

(4) It is important that before the time of payment, the code is entered correctly and the User confirms that the code is accepted by the App.

(5) The corresponding offer codes cannot be combined with other offers, subsidies, coupons or discounts. The codes have no monetary value, are non-transferable and can only be used once. The loss of the offer code does not entitle the User to a replacement. The code may not be sold, resold or exchanged for cash.

(6) In the event of unauthorised use, Freenow shall be authorised to block the User's accounts. Similarly, in the event of fraud, attempted fraud or suspicion of other illegal activities related to the offer code or its exchange, Freenow shall be authorised to block and delete the corresponding User accounts. Freenow shall be entitled to claim compensation from the User for any value or service obtained fraudulently.

IV. Special obligations of the User in the case of advance bookings

(1) Freenow Users can make advance bookings for transport by a Taxi Driver via Freenow (hereinafter: "Advance Booking"). Freenow will forward the taxi order placed as an Advance Booking by a Freenow User to the drivers.

(2) Once the User has received confirmation of acceptance of the Advance Booking, the Taxi Driver is obliged to properly execute the Advance Booking in accordance with the booking, i.e. to pick up the Freenow User at the agreed place and time and to transport the User to the desired destination. If the Taxi Driver cancels or fails to perform an Advance Booking, Freenow shall not be liable in the event that third parties, in particular Freenow Users who made Advance Bookings, assert claims on the grounds that the Taxi Driver cancelled an accepted Advance Booking, did not complete the journey for which the Advance Booking was made, or did not arrive on time.

V. Liability

(1) If the User chooses to pay via the App, they must ensure that the bank account to be debited has sufficient funds. If the bank account that Freenow attempts to debit does not have sufficient funds, the User will be charged any fees or expenses (such as expenses related to a return debit note) incurred as a result of insufficient funds in the bank account.

(2) Freenow accepts no liability for cashless payments, in particular credit card charges and electronic payment platform payments, unless the damage for which a claim is made is due to the operation of the Application. The User must contact the payment service provider and/or the payment office themselves if the reservation is incorrect or has been made in error, or if the payment process is not working properly.

(3) If the User defaults on payment for the payment option they have selected, Freenow is entitled to charge interest on arrears at the statutory rate. Freenow is entitled to claim higher compensation if the damages caused by the default are higher and can be documented.

(4) If the User deliberately violates their obligation to take due care to safeguard and protect their username, password or other personal identification features from unauthorised access by third parties, as described in these GTC (see in particular Section A.V. (5) above), and if Freenow suffers damage as a result of this breach of duty of care, Freenow expressly reserves the right to claim compensation from the User. If Freenow receives a Termination Notice from the User, Freenow shall be liable for any damage resulting from the use of the User's blocked account after completion of the relevant procedure (which shall be completed within a reasonable period of time after receipt of the Notice of Termination) .

(5) The provisions on liability in A. V remain in force.

C. Common final provisions

(1) If any provision of these GTC is or becomes unenforceable or impracticable, or contains an inconsistency, the validity of the remaining provisions shall not be affected. A provision that comes as close as possible to the economic purpose of these GTC shall be incorporated to replace the ineffective provision or fill the gap.

(2) If the User is a trader, a legal entity under public law or a public special fund, the exclusive place of jurisdiction for all disputes arising from this contract shall be Greece. If the User is a "consumer" as defined in paragraph A.V (2) above, the courts of the User's place of residence shall have jurisdiction to resolve any dispute arising from this agreement. If the User does not have a general place of jurisdiction in Greece or if his place of residence or habitual abode is unknown at the time of bringing the legal action/remedy, the courts of Athens shall have jurisdiction.

(3) Greek law applies to contractual relationships, with the exception of conflict of law rules.

(4) Except for amendments made with the express consent of the User, Freenow reserves the right to amend these GTC to the extent necessary and in a manner reasonable for the User:

 ●  to eliminate any resulting disruptions to the equivalence of the basic contractual obligations,

●  to adapt to changed legal or technical framework conditions, or

●  where this is acceptable to the User, especially in the case of changes that do not entail any disadvantage for the User.

Freenow will inform the User of any amendment to the User's last known email address or via the Application. The amendment will become part of the contract if the User does not object in writing or in text form (e-mail or fax as indicated in customer service) within two weeks of receiving this communication from Freenow. In any case, if the User books a taxi or Other Mobility Service journey via the App and is asked to accept the new GTC before booking, it is assumed that they accept the amendments communicated to them by Freenow.

(5) For any questions, queries or problems, please contact Freenow via customer service. Contact details are available via the App or on the website.

(6) Online dispute resolution pursuant to Art. 14 (1) ODR-VO (Online Regulation for the electronic resolution of consumer disputes): The European Commission provides a platform for online dispute resolution (ODR), which can be found at:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL

(7) In the event of any contradiction or inconsistency between the Greek and English versions, the Greek version shall prevail.