Your handy Voi eScooting guide

Head to the 2-wheels tab in our app to find your eScooter on the map. Use the info printed on the scooter to make sure you’ve got the right one (they sometimes come in packs). You can also scan a scooter’s QR-code. Unlock it with the app and you’re good to go!

Kick the kickstand up, step on the deck with one foot and push off with the other. Then keep both feet on-deck as you begin to move. Gently press the throttle handle (under your right handlebar) to speed up. Smile... you’re looking cool ;)

ALWAYS wear a helmet and never ride on public roads, highways or motorways. When available, use bike lanes. You need to be 18 (or older) to use our scooters. And don’t drink and scoot...if you’ve had one too many, switch tabs and take a Taxi.

To slow down, release your throttle handle and gently press the brake handle under the left handlebar (don’t be too firm or you’ll stop immediately). Some eScooters also come with handy hand-brakes or a kick-down break on the rear wheel, so it’s easy to stop whenever you need to.

In some areas there are zones where lots of pedestrians and cars are concentrated. The maximum allowed speed there is 6 km/h so your Voi will automatically run slightly slower (we mark these areas in yellow on the map).

To end your trip, park the scooter in a designated area or parking rack and tap the ‘End rental’ button in the app (make sure to tap it right away, as your trip is charged by the minute). Please bear in mind that your scooter will stop and you won’t be able to end your ride outside of the designated operating area (marked grey on the map).

In some areas special parking rules are also applied in Madrid, Malaga and Sevilla.

In Madrid, Malaga and Sevilla, please only park in the designated spots. They are indicated in blue on the map and are mandatory in the city centre. We recommend finding a parking spot near your destination before you start a trip. 

In some places around Madrid, Malaga and Sevilla, it’s forbidden to park (marked red on the map). You can’t end your Voi rental in a red no parking zone.

And please always be a nice human - DO NOT block pavements, bike lanes or driveways.

In Madrid and Malaga, when ending your rental, you will be asked to take a photo of your parked eScooter – this helps us know you’ve parked in the correct zone. It’s super easy to do, we’ll take you through each step when you ending your rental.