Need help with your ride?
There are two ways to contact our customer support team:
- Through the Freenow app: Access the Help Section for instant guidance, quicker solutions and tailored support.
- Via the Help Button: Located in the bottom right corner of this page, this is recommended if you don't have access to the Freenow app.
Please note: These contact methods are exclusively for Freenow Riders.
Have an issue with your account?
Have an issue with your account?
If you're unable to access your account, it might be because:
- Cannot log in to my Freenow account - How to reset my password?
- Account Access & Preferences - Common issues with the account
- An outstanding payment - How to settle an outstanding payment?
- If you're still having trouble, use the Help Button in the app to reach us.
Privacy Policy & Data Requests
All the necessary information about your data can be found here - Privacy Policy
For authority requests, please send an email to: authority@free-now.com
Illegal Content, Decision about Illegal Content & Accessibility
Would you like to report illegal content, appeal a decision to block illegal content or accessibility related matter?
You can file your notification / appeal by clicking on the help button on the right-hand side and then on the ‘Get in touch’ button.
All the necessary information about the process and your rights can be found in our GTCs.
Lose something during the ride?
If you believe that you have left an item in the check the guidelines here - I lost something in a Freenow ride. How to retrieve it
Freenow Subscriptions
Freenow Plus - Check out our Freenow Plus article if you are looking for details about the deal, price, or cancellation*.
Available/usable in the purchase country (DE, IE, UK).
D-Ticket - Check out our dedicated https://support.free-now.com/hc/en-de/articles/11059351978642-Deutschland-Ticket-Purchase-Use-Troubleshootingarticle regarding the purchase, price, and cancellation*.
*If you cannot cancel your subscription directly in the app, contact us via Help Button.