Need assistance while working with Freenow?
How can we help
There are two ways to contact our customer support team:- Through the Freenow app: Access the Help Section for instant guidance, quicker solutions and tailored support.
- Via the Help Button: Located in the bottom right corner of this page, this is recommended if you don't have access to the Freenow app.
Please note: These contact methods are exclusively for Freenow Drivers and Fleet Operators.
Want to start driving with Freenow
We are excited that you want to start the journey with us! Check our Onboarding and Documentation information and join us!
Have an issue with my account
We understand it can be frustrating to find you're unable to start driving when you open the app, and we are here to help you!
Check out the most probable scenarios and instructions on what to do when you have logging issues - click here.
Need to update your or your car information
No worries! You can find all the instructions in the Update/Add Information section.
Privacy Policy & Authority Requests
All the necessary information about your data can be found here - Privacy Policy
For authority requests, please send an email to: authority@free-now.com
Illegal Content, Decision about Illegal Content & Accessibility
Would you like to report illegal content, appeal a decision to block illegal content or accessibility related matter?
You can file your notification / appeal by clicking on the help button on the right-hand side and then on the ‘Get in touch’ button.
All the necessary information about the process and your rights can be found in our GTCs.
I am a Fleet Owner and…
- I want to add/delete a driver from my account - How to add/delete a Driver?
- I need to check my invoices - How to download my invoices and trip statements?
- I need help with the Fleet Portal - Portal Freenow
- I want to know about the billing period - When are the payments processed?
Ready to drive with us? We are!
If you are new, download the app now and be Freenow.
I am a Fleet Owner and…
I need to check my invoices - How to download my invoices and trip statements?
I need help with the Fleet Portal - Portal Freenow
I want to know about the billing period - When are the payments processed?